Frequently Asked Questions

Everything you need to know about booking, pricing, and what to expect.

How do I book a cleaning?

Head to our Book page and pick a date and time that works for you, or call/email us directly. We'll confirm your appointment and send a reminder before your cleaner arrives.

Do I need to provide cleaning supplies or equipment?

No — our team brings all necessary cleaning supplies and equipment. If you'd like us to use a specific eco-friendly or pet-safe product, just let us know when booking.

Are your cleaners insured and bonded?

Yes. Every Gilmore Place Cleaners team member is bonded and insured, so you can feel confident having us in your home.

Do I need to be home during the cleaning?

Not at all. Many Gilmore Place residents provide building/suite access instructions and go about their day. If you prefer to be present, that works too.

What areas do you service?

We specialize in Gilmore Place Towers and surrounding Burnaby high-rises. If you're just outside the area, reach out — we may still be able to help.

Can I reschedule or cancel a booking?

Yes, you can reschedule or cancel up to 24 hours before your appointment at no charge. Changes inside 24 hours may be subject to a small fee.

Do you offer eco-friendly cleaning products?

Yes — eco-friendly, pet-safe cleaning is available as an add-on for any service. Just select it when booking.

How much does a cleaning cost?

Pricing depends on your suite size and the service selected. Studio to 3-bedroom starting rates are listed on our pricing table — final pricing may vary based on condo condition.

Do you offer discounts for recurring cleanings?

Yes. Weekly, bi-weekly, and monthly recurring plans save up to 15% compared to one-time bookings, plus loyalty rewards over time.

What if I'm not satisfied with my cleaning?

Your satisfaction matters to us. If something was missed, let us know within 24 hours and we'll make it right.

Still have questions?

Reach out and we'll get back to you quickly.